Refund policy

Returns

You can return your jacket for any reason. Let us know within 14 days of receiving it, then send it back within 14 days of telling us. Please return it unworn, with its tags. You can try it on as you would in a shop.

 

Return postage

Returns are free. We will email you a prepaid return label. Please use that label, as we cannot refund postage you pay yourself or a parcel sent to a different address.

 

Refunds

We will refund the price you paid, including the original delivery cost, within 14 days of receiving the jacket back (or proof that you have sent it). Refunds go to your original payment method.

 

Faulty or not as described

If your jacket arrives faulty, damaged or not as described, contact us within 30 days for a full refund, and we will cover the return postage. This does not affect your statutory rights.

 

How to return

Email us at support@maisonevre.com with your order number, within 14 days of receiving your jacket. We will reply with your free return label and instructions.